If you have recently placed an order and made a mistake, don't worry! You still have the chance to cancel it within 60 minutes of placing the order. However, please keep in mind that this cancellation policy doesn't apply to subscription orders or orders being shipped to Alaska, Canada, or Hawaii.
Follow the simple steps below to cancel your order.
**Please note that sending an email to our Client Service team within the specified time frame does not guarantee cancellation.
If you need to cancel an order, you can easily do so through the following steps:
- Using the link here, enter your order number and the email address used to place your order in the "Check Order" section of the Sign-In page.
- If the order is still eligible to be canceled, there will be a clickable "Cancel" button on the upper-right-hand side of the order invoice.
- Confirm that you wish to cancel your order. Keep in mind that, once an order has been canceled, no further actions can be taken upon it.
- Once your order has been canceled, you'll receive an email confirmation!
Keep in mind that once an order exceeds the allotted 60-minute window of time, no modifications can be made to it.
If you have any additional questions or need further assistance, please reach out to our Client Services team during our business hours and we'll be happy to help! 🦋